ECONOMICS (CBSE/UGC NET)

Detailed explanation-1: -They manage client inquiries by phone, email, online, or in person, maintain client records, and address client complaints. Their duties also include providing clients with technical product information and general assistance.

Detailed explanation-2: -A customer service process is the set of operations that a company carries out with all its personnel, integrating different departments. The objective is to guarantee a solid and satisfactory experience for each customer in order to: Know and assist customers with their needs. Maintain fluid communication.

Detailed explanation-3: -A customer service strategy is a thorough plan to handle customer interactions. It lets you provide a consistent customer experience throughout the customer journey. Improved customer experience results in a more loyal customer base. Loyal customers buy more often, spend more, and refer their friends and family to you.

Detailed explanation-4: -Good customer service starts with the right attitude and mindset. Good customer service requires effective communication. Good customer service is practiced on your internal customers. 06-Jun-2012