ECONOMICS (CBSE/UGC NET)

Detailed explanation-1: -In general, verbal communication refers to our use of words while nonverbal communication refers to communication that occurs through means other than words, such as body language, gestures, and silence. Both verbal and nonverbal communication can be spoken and written.

Detailed explanation-2: -When communicating, nonverbal messages can interact with verbal messages in six ways: repeating, conflicting, complementing, substituting, regulating and accenting/moderating. Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages.

Detailed explanation-3: -When words and body language are not aligned, it can create distraction, distrust and stress. Consider the example of Sam having a conversation with his boss. When Sam speaks, his boss has minimal to no facial expressions.

Detailed explanation-4: -In this example, their nonverbal behaviors go against their verbal response and sends a mixed message to you. Research suggests that when verbal and nonverbal messages contradict one another, receivers often place greater value on the nonverbal communication as the more accurate message (Argyle, Alkema & Gilmour).