ECONOMICS
ECONOMIC DEVELOPMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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outsourced services
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weight-losing manufacturing
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activities located at the end of the supply chain
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activities that have struck a balance between threshold and range
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activities that aren’t tied to any specific location
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Detailed explanation-1: -This includes telephone, live chat, email, messaging apps, social media, etc. Like call centers, contact centers can be an internal department with an in-house team or be contracted to a third-party service provider through contact center outsourcing.
Detailed explanation-2: -The three most common types of call centers are inbound, outbound and blended call centers.
Detailed explanation-3: -Answering inbound calls. Processing orders and payments. Handling customer complaints. Following up on customer calls. Making outbound calls. Upselling and cross-selling. Conducting market research. Managing and updating customer databases. More items
Detailed explanation-4: -The passive-aggressive. These are the customers who may not necessarily call often, but when they do, you’ll be in for a surprise. The jokesters. These customers are great. The ones who need a chill pill. The ones who jabber. The straightforward ones. The nice guys.