ECONOMICS
ECONOMIC DEVELOPMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Total Fertility Rate
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Use of English as a lingua franca
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Dependecy ratio
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Transportation infrastructure
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Detailed explanation-1: -A BPO call center handles outsourced incoming and outgoing customer calls on behalf of other businesses.
Detailed explanation-2: -Simply put, call center outsourcing involves contracting a team of agents that work outside of your company. It helps your business prioritize what’s important (not that customer support isn’t, of course) by freeing up your workforce to supply the services it’s best at.
Detailed explanation-3: -Lower wage costs. The primary reason that companies outsource their customer service to offshore call centers is that many foreign countries pay their workers less than in the U.S. As such, using an offshore call center can be significantly cheaper than launching an in-house customer service team.
Detailed explanation-4: -Foreign companies usually set up call centers in India because India provides cheap labor. This is because of the lack of skills in a high proportion of the population. India has the second-largest English speaking population. This also adds an advantage.