PSYCHOLOGY OF EMOTIONS

Detailed explanation-1: -Principle 1: customer focus This principle stresses that a business should understand its customers, what they need and when. While trying to meet, but preferably, exceed customers’ expectations.

Detailed explanation-2: -Examples of customer focus include good customer service, listening (and implementing) customer feedback, and building personalized customer experiences.

Detailed explanation-3: -The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties.

Detailed explanation-4: -Focus on Customers: The overarching and top principle of TQM is that the customers define whether or not your products are high quality.