COST ACCOUNTING
BALANCED SCORECARDS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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liquidity, indebtedness, turnover, profitability
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quality of the product or service, efficiency in delivery times, profitability of the processes, productivity
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training and preparation of employees, absenteeism, bonuses, among others
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Detailed explanation-1: -More consistent products and increased efficiency Quality management helps companies improve their products’ reliability, durability and performance. These factors help differentiate a business from its competitors. Better products equal happier customers and higher revenue.
Detailed explanation-2: -Use TQM to Improve Customer Satisfaction A primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations. Customers are almost always satisfied when their expectations are met.
Detailed explanation-3: -The relationship between productivity and customer satisfaction is more complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths in creating value for both customers and organizations.
Detailed explanation-4: -A service has quality can satisfy customers needs and demands. Common factors of service quality included process quality, product quality, physical quality, interactive quality, and organization quality.