ECONOMICS

Detailed explanation-1: -This is the financial perspective.

Detailed explanation-2: -The theory behind the Balanced Scorecard customer perspective is that you have to make your customers happy to sell them products and services-and in order to make your customers happy, you have to understand them.

Detailed explanation-3: -Balanced scorecard perspective focuses on all operations, which leads to value creation process for customers, can be categorized as internal business process perspective. This perspective explains how the company is going to satisfy customer needs and meet financial goals.

Detailed explanation-4: -An internal process is a type of business process that organizations perform without the influence or involvement of external business partners. Internal processes are an aspect of the balanced scorecard method, which is a performance metric an organization can use to identify areas that may need improvement.