COST ACCOUNTING
BALANCED SCORECARDS
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
financial
|
|
|
Internal processes
|
|
|
Client
|
|
|
Learning and growth
|
Detailed explanation-1: -To know where your service quality stands, you need to measure it by asking customers for their feedback and opinions. Once you know how your service quality is living up to customer expectations, you’ll better understand your customers’ needs and what they value from your business.
Detailed explanation-2: -The SERVQUAL model is one of the most influential service quality measurement instruments, which is still used in many applications and developments of the service quality fields. Table 1 reveals the aspects of the five-dimensional SERVQUAL model based on the associated literature.
Detailed explanation-3: -SERVQUAL. This is the most common method for measuring the subjective elements of service quality. Through a survey, you ask your customers to rate the delivered service compared to their expectations. Its questions cover what SERVQUAL claims are the five elements of service quality : RATER.