COST ACCOUNTING
PERFORMANCE MEASUREMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
The following are true statements about quality in the modern concept of quality:
|
|
Quality is conformance to requirements.
|
|
|
Quality is fitness for use.
|
|
|
Quality is customer satisfaction.
|
|
|
All the statements above are true.
|
Explanation:
Detailed explanation-1: -11. According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.
Detailed explanation-2: -The quality of something can be determined by comparing a set of inherent characteristics with a set of requirements. If those inherent characteristics meet all requirements, high or excellent quality is achieved. If those characteristics do not meet all requirements, a low or poor level of quality is achieved.
There is 1 question to complete.