ECONOMICS

Detailed explanation-1: -Key Performance Indicators can either be internal or external. Internal KPIs are used to gauge internal goals in the departments or sections, but will also impact achieving the core goals of the company. KPIs help to mobilize employees to work toward the achievement of core objectives.

Detailed explanation-2: -A customer service KPI or metric is a performance measurement that is used by customer service teams and by the customer support management to monitor, visualize, analyze and optimize customer relations by taking advantage of an advanced 360-degree customer view.

Detailed explanation-3: -What Is a Financial KPI? Financial KPIs are high-level measures of profits, revenue, expenses or other financial outcomes that specifically focus on relationships derived from accounting data-and they’re almost always tied to a specific financial value or ratio.

Detailed explanation-4: -Types of KPIs Quantitative indicators that can be presented with a number. Qualitative indicators that can’t be presented as a number. Leading indicators that can predict the outcome of a process.