APPLICATION SYSTEM SOFTWARE
APPLICATION SOFTWARE FOR PERSONAL ENTERPRISE WORKGROUP OBJECTIVES
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Close the ticket and let someone else handle it.
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Escalate to a higher level of support.
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Keep working at it until they resolve it.
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Contact Microsoft support.
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Detailed explanation-1: - Question 3: Correct What should a level 1 technician do when they are unable to solve an issue? EXPLANATION When a level 1 technician is unable to resolve an issue, the ticket should be escalated to a higher level of support.
Detailed explanation-2: -Assist with the planning, implementation, maintenance and documentation of all facets of reliable, efficient, integrated computer information networks. Provide assistance and training to all members in the use of our computer network, workstations, and in-vehicle equipment.
Detailed explanation-3: -IT support level 1 is where personnel and support teams start to get directly involved in technical support tasks. Tier 1 is the employees’ or end-users’ first direct contact with the support team, so those in charge of assisting must be ready to fix these issues.
Detailed explanation-4: -The role of Tier 1 support is to provide the initial point of contact for customers contacting the company. They are responsible for handling basic customer inquiries and troubleshooting simple issues. In many cases, they will be able to resolve the issue without escalating it to a higher level.