APPLICATION SYSTEM SOFTWARE
WHAT IS COMPUTER SOFTWARE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Network administrator
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Level 2 support tech
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Office manager
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Level 1 support tech
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Detailed explanation-1: -What should a level 1 technician do when they are unable to solve an issue? Escalate to a higher level of support. What would be a reason that a company would outsource their IT support?
Detailed explanation-2: -The key reasons why companies outsource their IT functions are the intentions to cut costs, expand the talent pool and free up resources.
Detailed explanation-3: -EXPLANATION The most important skill that an internet service technician can possess is the ability to quickly troubleshoot and fix any issues that may arise from customers. They need to be quick problem solvers and have great communication and customer service skills.
Detailed explanation-4: -What is the very first thing a user must do to gain access to a secure computer? Selected Answer: Log on with a user name and password.