FUNDAMENTALS OF COMPUTER

Detailed explanation-1: -A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.

Detailed explanation-2: -The importance of a cloud SLA A cloud SLA ensures cloud providers meet certain enterprise-level requirements and provide customers with a clearly defined set of deliverables. It also describes financial penalties, such as credits for service time, if the provider fails to live up to the guaranteed terms.

Detailed explanation-3: -A service-level agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved.

Detailed explanation-4: -Customer Service Level Agreement: this is an agreement between a vendor and customer to deliver a certain level of service to that customer-this is the most common type of SLA. Internal Service Level Agreement: this is an agreement between two departments or functions within an organization.

Detailed explanation-5: -A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. Get ITSM.