TELECOMMUNICATIONS SYSTEMS
NETWORK ARCHITECTURE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
15-30 minutes
|
|
|
1-2 hours
|
|
|
Same day
|
|
|
Next day
|
Detailed explanation-1: -What Is A Normal SLA For Resolution Time? Most SLAs for resolution time are less than 5 hours. As mentioned previously, there may be an outlier that takes longer, but the majority of issues will be resolved more quickly and some may only take minutes.
Detailed explanation-2: -SLAs define contractually agreed upon terms for services including things like uptime and support responsiveness. For instance, promising customers 99.9% service uptime or a response from support within 24 hours.
Detailed explanation-3: -SLA usually refers to the expected performance and availability of your application. A site may be required to have uptime of 99.95% of the year excluding maintenance and the response time within 2 seconds.