FUNDAMENTALS OF COMPUTER

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TROUBLESHOOTING COMPUTER ISSUES

COMPUTER TROUBLESHOOTING

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
A small group of users has reported that their tablet computers’ speakers are not playing sound of any kind-music, voice, or system sounds. What do you check as a first step in resolving the problem?
A
Verify that the sound is not muted
B
Check the return policy for the non-functional units
C
Verify that the sound files are device compatible.
D
Check that the users know how to use their devices
Explanation: 

Detailed explanation-1: -Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn’t work, try uninstalling the audio driver (it will reinstall automatically). If that doesn’t work, try using the generic audio driver that comes with Windows.

Detailed explanation-2: -Right-click Start, and then select Control Panel. Under System and Security, click Find and fix problems. Under Hardware and Sound, click Troubleshoot audio playback. Follow the on-screen instructions to complete the troubleshooting process.

Detailed explanation-3: -Type “sound” in the Start menu search box and click “Sound” in the search results to open the Sound window.

Detailed explanation-4: -I often start by instructing the caller to reboot the computer, as it fixes most minor issues. If audio processes continue to fail, my next step is to confirm if the audio devices have been muted in settings or by any external mute buttons.

There is 1 question to complete.
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