TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Explain what you did to fix the problem..
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Create a Plan of action
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Test the Solution
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Determine if escalation is need
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Detailed explanation-1: -Instead, a laser printer should only be plugged into the surge protection outlets or directly into a wall outlet. Inkjet printers, external hard drives, and secondary LED monitors should be plugged into battery backup outlets.
Detailed explanation-2: -Tracert is a command-line utility that enables you to verify the route to a remote host. It is often used in the troubleshooting process to verify the path a data packet takes toward its final destination.
Detailed explanation-3: -How would you track down the source of a paper jam? Check the error message reported by the printer (this may be shown on the printer’s console). It may indicate the location of the stuck pages. Otherwise, visually inspect the various feed and output mechanisms.
Detailed explanation-4: -A physical network topology diagram will include icons of elements like workstations, servers, routers, and switches, while the lines between these elements represent cable connections.