TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Help the user log into a webmail browser or attempt to access their email with a different email client
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Back up the user’s email if applicable, delete their profile from the email client, and then reload a new user profile
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Change the email security to TLS and the outgoing mail port to 587
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Send a variety of test emails from the user’s email client to various mail domains to see if any bounce back to the user
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Detailed explanation-1: -A user reports that their email client is failing to receive email and after a quick review of the issue, it appears to be an email decryption issue. What should you attempt to perform first as a workaround? Help the user log into a webmail browser or attempt to access their email with a different email client.
Detailed explanation-2: -While the POP3 protocol assumes that your email is being accessed only from one application, IMAP allows simultaneous access by multiple clients. This is why IMAP is more suitable for you, if you’re going to access your email from different locations or if your messages are managed by multiple users.
Detailed explanation-3: -Apps that have been reviewed, approved, and signed with a certificate by the app service are referred to as trusted apps. Apps that have not been reviewed, approved, or signed with a certificate by the app service are referred to as untrusted apps.
Detailed explanation-4: -IMEI (International Mobile Equipment Identity) IMEI (International Mobile Equipment Identity) is a 15-17-digit code that is given to every mobile phone. This number is used by service providers to uniquely identify valid devices.
Detailed explanation-5: -Probably the most common reason to jailbreak a phone is to install custom apps that you couldn’t otherwise use on the phone. Apple blocks some apps from being released on the App Store, but jailbroken iPhones support sideloading or adding an app outside the manufacturer’s app store.