TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A user’s laptop will not power on with a fresh battery or with a known good alternating current (AC) adapter. What is your next course of action?
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Check the power supply with a multimeter
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Send the laptop back to the manufacturer for repair
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Remove all removable components and try powering on the laptop again
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Disassemble the laptop and check for broken solder joints
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Explanation:
Detailed explanation-1: -With the battery still out, plug in the power cable and then turn the laptop on. If the laptop turns on, this means that the adapter is working well.
Detailed explanation-2: -Verify the AC adapter type in the BIOS options. The AC adapter information is most often found on the main screen of the BIOS. If the AC adapter type is None-Verify that the AC adapter is connected to the laptop, the LED on the AC adapter is ON, and the correct AC adapter is connected to the laptop.
There is 1 question to complete.