TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
backing up the system
|
|
|
asking the user to describe the problem
|
|
|
checking to see what has changed
|
|
|
testing your theory
|
Detailed explanation-1: -Problem identification consists of two steps: identifying and acknowledging that a discrepancy exists (i.e., identifying that there is a problem), and developing a problem identification statement.
Detailed explanation-2: -When the problems are being identified, the next step must be to develop the alternatives that can be applied to them. Developing alternatives to the problem will help with immediate solutions to the problem. The more alternatives to the problem, the easier the problem will get solved effectively and efficiently.
Detailed explanation-3: -A few months ago, I produced a video describing this the three stages of the problem-solving cycle: Understand, Strategize, and Implement. That is, we must first understand the problem, then we think of strategies that might help solve the problem, and finally we implement those strategies and see where they lead us.