TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?
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establish a theory of probable cause
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duplicate the problem, if possible
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identify symptoms
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establish a plan of action
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Explanation:
Detailed explanation-1: -The first step in the troubleshooting process is to identify the problem.
Detailed explanation-2: -The first step in their methodology is to identify the problem. Step two is to establish a theory of probable cause. The third step is to test that theory of probable cause. Step four is to develop an action plan and implement that plan.
Detailed explanation-3: -The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step? Marcus was assigned to troubleshoot a problem with a customer not able to access a cloud application.
There is 1 question to complete.