TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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You are responsible for managing client workstations for your company. A frantic user calls you one morning exclaiming, “Nothing is working!"Which of the following actions should you perform FIRST?
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Find out what has changed
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Establish a theory
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Establish a plan of action.
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Identify the problem.
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Explanation:
Detailed explanation-1: -The second step in the troubleshooting process is to establish a theory of probable cause.
Detailed explanation-2: -Which of the following is a benefit of good documentation? It saves time and money in troubleshooting problems. By keeping adequate documentation, you can reduce the time and money spent troubleshooting.
Detailed explanation-3: -How would you track down the source of a paper jam? Check the error message reported by the printer (this may be shown on the printer’s console). It may indicate the location of the stuck pages. Otherwise, visually inspect the various feed and output mechanisms.
There is 1 question to complete.