TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Ask questions on what the user was doing when the problem happened on the computer
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Listen as the user explains the problem of the computer
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Escalate to a higher level if the problem is beyond your knowledge to solve
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Talk to the user in complete computer jargon to explain the problem
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Detailed explanation-1: -Today, it’s better to switch your computer off each night to conserve power and reduce heat damage to internal components. Leaving your computer running overnight-especially with programs open-will cause the fan to keep running, which can lead to wear and tear over time.
Detailed explanation-2: -Use passwords that can’t be easily guessed, and protect your passwords. Minimize storage of sensitive information. Beware of scams. Protect information when using the Internet and email.
Detailed explanation-3: -“Activity that can be malicious, or nefarious, or can cause vulnerabilities.” So, Foote cautions anyone using their work computers and phones for personal stuff: “It’s definitely a bad idea.” Reason number one: You are jeopardizing your employer’s security.