TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Check the system with a known good alternating current (AC) adapter
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Jiggle the power connector to see if it is loose or broken
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Replace the laptop
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Send the laptop back to the manufacturer for repair
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Detailed explanation-1: -Unplug the AC adapter from the wall outlet. Unplug the AC adapter from the laptop. Check the AC adapter and cables (including the power cable) for signs of physical damage or overheating. Check if the pin inside the plug or adapter port is bent, broken, or damaged.
Detailed explanation-2: -Common culprits include a faulty motherboard, damaged charging circuits, and malfunctioning battery sensors. Your particular make and model of laptop will likely have its own unique issues, and a seasoned tech support operator will have seen all of them.
Detailed explanation-3: -Your laptop is dying while plugged in because of a faulty power adapter, malfunctioning power outlets, or defective batteries. More severe internal problems can also trigger this response, including malfunctioning motherboards, HDD, SSD, or RAM. Check that your outlet and charging cables are functional.
Detailed explanation-4: -I use a multimeter. Plug in the adapter. Then touch one probe to the negative part of the plug (usually the outer casing) and the other to the positive contact (typically a pin inside the plugs outer casing). Your looking for a match on the voltage and amperage listed under “output” on the sticker on the adapter.