FUNDAMENTALS OF COMPUTER

TROUBLESHOOTING COMPUTER ISSUES

IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

A user reports that when they open a particular application on their computer, the screen goes black. What do you check to troubleshoot this problem?

A	Check screen resolution and color depth requirements for the application
B	Check the physical size of the screen to see if it meets the application’s requirements
C	Check the video card memory requirements for the application
D	Check the Random Access Memory (RAM) requirements for the application

Explanation:

Detailed explanation-1: -Sometimes you can have the correct driver however your resolution is set to a none supported value which causes your monitor to show a black screen. What you need to do is change the display resolution to a lower, supported setting.

Detailed explanation-2: -We’ll look at some things that can cause a black or blank screen: Connection problems with your monitor or screen. Display adapter driver update issues. Issues with recent system updates or installations.

Detailed explanation-3: -If the black screen still appears, press and hold the power button for about 10 seconds to shut down the device. Then press the power button again to restart. (If documents are open, you might lose unsaved content using this action.)

There is 1 question to complete.