TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Document the findings.
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Determine an exact cause.
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Establish a theory of probable cause.
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Verify the solution and full system functionality.
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Detailed explanation-1: -Document the findings. Answers Explanation & Hints: In this situation, the probable cause has been identified and the exact cause has been acted upon. Documenting the findings is the last action in the process and happens after checking that the problem has been solved by the solution implemented.
Detailed explanation-2: -What is the next step in the troubleshooting process that the technician should perform? Verify the solution and confirm full system functionality.
Detailed explanation-3: -In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem? Establish a plan of action to resolve the problem and implement the solution.
Detailed explanation-4: -7. When troubleshooting a computer, where can a technician find updated information abouterrors caused by the system, the user, or the software? Event Viewer*Device Managerthe BIOSvendor diagnostic toolsExplanation:Information about errors caused by the system, user, or software can be found inEvent Viewer.
Detailed explanation-5: -During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem? Document the findings, actions, and outcomes.