TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customer has an iPhone XS max and heard about a known issue to do with the device not charging. What is the resolution?
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To resolve this issue, update to iOS 12.0.1 or later
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To resolve this issue, transfer to tech care.
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To resolve this issue, direct the customer to Apple directly.
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To resolve this issue, perform a master reset on the device.
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Explanation:
Detailed explanation-1: -Remove any debris from the charging port on the bottom of your device. Restart your iPhone or iPod touch. Try a different USB cable or charger. Make sure that you have the latest version of iOS.
Detailed explanation-2: -iPhone XS users are complaining about connectivity issues, activation problems, Bluetooth issues, battery life issues, Wi-Fi issues, and more. The list of problems is growing and we expect it to get larger as more people decide to buy the iPhone XS and iPhone XS Plus in 2023.
There is 1 question to complete.