TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Look at the device
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Run diagnostics
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Try turning it on
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Ask a series of questions to the user
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Detailed explanation-1: -Identify the root cause of the problem by collecting information and then talking with stakeholders. Combining existing research and information from your stakeholders can offer some insight into the problem and its causes. Consider data sources that could help you more clearly define the problem.
Detailed explanation-2: -Asking Why, What if, and How, in that order, can help one advance through three critical stages of problem-solving. “Why” questions are ideal for coming to grips with an existing challenge or problem–helping us understand why the problem exists, why it hasn’t been solved already, and why it might be worth tackling.
Detailed explanation-3: -Why do we need to identify problems? A clearly specified list of problems is the most suitable basis for identifying potential solutions. Problems can be identified, both now and in the future, as evidence that objectives are not being achieved.