TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?
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document findings/lessons learned, actions and outcomes
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implement the solution or escalate as necessary
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establish a plan of action to solve the problem and identify potential effects
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verify full system functionality and if applicable, implement preventive measures
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Explanation:
Detailed explanation-1: -Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed? The troubleshooting methodology starts by identifying the problem.
Detailed explanation-2: -Document the solution. Document the problem and steps taken in the solution. Update old documentation with new knowledge.
There is 1 question to complete.