FUNDAMENTALS OF COMPUTER

Previous
Next

TROUBLESHOOTING COMPUTER ISSUES

IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Ralph is the network administrator of his company’s network. He has had three users call the help desk to report that they are having problems connecting to the local application server. Comparing their stories, Ralph suspects that their Transmission Control Protocol (TCP) connections are being dropped. The users are not having problems connecting to any other hosts on the network. To troubleshoot this problem, Ralph decides to use a protocol analyzer. He wants to store and view only the traffic relating to the hosts and server that are having problems. How can Ralph do this?
A
Configure a display filter
B
Configure a capture filter
C
Set a trap on the analyzer
D
Configure both a capture filter and a display filter
Explanation: 

Detailed explanation-1: -Ping. The most commonly used network tool when network troubleshooting is the ping utility. This utility is used to provide a basic connectivity test between the requesting host and a destination host.

Detailed explanation-2: -The first step in troubleshooting a network is to identify the problem. As a part of this step, you should do the following: Gather information about the current state of the network using the network troubleshooting tools that you have available to you.

Detailed explanation-3: -The first step in troubleshooting is to identify the problem by establishing symptoms related to the network issue being reported. In this step, problems are typically reported as trouble tickets, which are prioritized based on the severity of the problem.

There is 1 question to complete.
Previous
Next