TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Define the contract legalities enforced by the low
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Define the level of service expected from the service provide
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Determine the feasibility of the service provided
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None of the above
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Detailed explanation-1: -A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
Detailed explanation-2: -What are the three types of SLAs? There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers.
Detailed explanation-3: -According to ITIL 4, a service level agreement (SLA) is “A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.” Simply put, an SLA defines what the IT service provider and the customer should expect when contracting for a service.
Detailed explanation-4: -SLA meaning SLA stands for service level agreement and refers to a document that outlines a commitment between a service provider and a client, including details of the service, the standards the provider must adhere to, and the metrics to measure the performance.