TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A CRM online software
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Informal deal or between 2 companies
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Part of a standardized service contract where a service is formally defined.
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An assistant software
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Detailed explanation-1: -A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
Detailed explanation-2: -A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
Detailed explanation-3: -Service-based SLA This SLA is a contract that includes one identical type of service for all of its customers. Because the service is limited to one unchanging standard, it is more straightforward and convenient for vendors.
Detailed explanation-4: -A service-level agreement (SLA) is a formal agreement between a service company and the customer. For Azure, this agreement defines the performance standards that Microsoft commits to for you, the customer.
Detailed explanation-5: -Explanation: Answer option B is correct. A Service Level Agreement (SLA) is a part of a service contract where the level of service is formally defined. It is a negotiated agreement between two parties where one is the customer and the other is the service provider.