TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Talk to your line manager
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Check the obvious
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Turn the computer on
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Analyse the problem without making an initial determination
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Detailed explanation-1: -Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem. The first step in the troubleshooting process is to describe the problem completely.
Detailed explanation-2: -Determine the most probable cause Sometimes a problem can have many possible causes. A trial-and-error method is used to eliminate various options. The best approach is to look for the most straightforward cause first, even when working with a complex system.
Detailed explanation-3: -Identify the Problem. What is Step 2 of the Six-Step Troubleshooting Process? Establish a theory of probable cause (question the obvious).
Detailed explanation-4: -Always check the cables: If you’re having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they’re properly connected. Restart the computer: When all else fails, restarting the computer is a good thing to try.