FUNDAMENTALS OF COMPUTER

TROUBLESHOOTING COMPUTER ISSUES

IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
What is an open-ended question a technician could ask when troubleshooting a suspected malware infection?
A
Have you scanned the computer for viruses recently?
B
Do you have a firewall installed on your system?
C
What security software is installed on your system?
D
Have you ever had this problem before?
Explanation: 

Detailed explanation-1: -The first step in the troubleshooting process is to identify the problem. During this step, gather as much information as possible from the customer and from the computer.

Detailed explanation-2: -Blotchy or Streaked Printing This can lead to blotchy or streaky printing as the toner is not properly distributed within the toner cartridge. The simple way to fix this is to remove the toner cartridge from the printer and rock it gently from side to side. Don’t shake it vigorously as this could damage your cartridge.

Detailed explanation-3: -Causes: The OS does not have the correct drivers for the removable external drive, or the USB port has too many attached devices to supply adequate power. Solutions: Download the correct drivers for the drive or Attach external power to the device or remove some of the USB devices.

There is 1 question to complete.