TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Close with the customer
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Try quick solutions
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Gather data from the customer
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Verify the obvious issues
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Detailed explanation-1: -The first step in the troubleshooting process is to identify the problem. During this step, gather as much information as possible from the customer and from the computer.
Detailed explanation-2: -Maintenance troubleshooting usually follows a systematic, four-step approach; identify the problem, plan a response, test the solution, and resolve the problem. Steps one to three are often repeated multiple times before a resolution is reached.
Detailed explanation-3: -Always check the cables: If you’re having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they’re properly connected. Restart the computer: When all else fails, restarting the computer is a good thing to try.