TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Technical and expertise skills
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Security skills
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Training skills
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Communication skills
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Detailed explanation-1: -Collaboration is key for great help desk service. Help desk technicians frequently find themselves collaborating with other IT professionals to solve end user issues. To succeed in their role, a help desk technician must be able to work with others toward shared goals, even if they work remotely.
Detailed explanation-2: -Help desk agents should have excellent communication skills. They should be able to empathize with the customer, listen and understand their concern, ask the right questions to get to the root cause of the problem, and provide the proper response on all occasions.
Detailed explanation-3: -Help desk skills are all of the knowledge and experience necessary to provide support to customers who are experiencing an issue.