TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Asking Sharon
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Restarting a device
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Check cables are connected
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Asking other users
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Check the manual
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Detailed explanation-1: -A troubleshooting manual is a type of it documentation that lists common problems a user might encounter while using a product and offers solutions to these problems. In a nutshell, it gathers information on every issue within a system and seeks to identify the symptoms and next steps.
Detailed explanation-2: -The third step is to test that theory of probable cause. Step four is to develop an action plan and implement that plan. The fifth step is to verify complete system functionality. And step six is to document the process.
Detailed explanation-3: -The trick for effective troubleshooting is to identify and report in detail on the root cause so that the problem does not crop up again. If you’re under a time crunch and can only make the symptom go away to meet a deadline, make sure you report that you have not identified the root cause and the fix is temporary.