TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
Why do you need to establish a theory on a fault
|
|
To know the user
|
|
|
To develop the cause of the problem
|
|
|
To get a solution to the problem
|
|
|
None of the above
|
Explanation:
Detailed explanation-1: -If you cannot determine the exact cause of a problem after testing all your theories, establish a new theory of probable cause and test it. If necessary, escalate the problem to a technician with more experience.
Detailed explanation-2: -Troubleshooting helps identify the symptoms, eliminate the potential cause of the problem, and require confirmation that the solution restores the product or process to its working state.
There is 1 question to complete.