TROUBLESHOOTING COMPUTER ISSUES
USING TECHNICAL SUPPORT TO TROUBLESHOOT COMPUTER ISSUES
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What is the most important question to consider when troubleshooting?
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What’s changed?
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Is the customer technically savvy?
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How urgent is this problem to the customer?
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None of the above
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Explanation:
Detailed explanation-1: -Where does the problem occur? Determining where the problem originates is not always easy, but it is one of the most important steps in resolving a problem.
Detailed explanation-2: -Identify the problem. Establish a theory of probable cause. Test the theory to determine the cause. Establish a plan of action to resolve the problem and implement the solution.
Detailed explanation-3: -The first step in the troubleshooting process is to identify the problem. During this step, gather as much information as possible from the customer and from the computer.
There is 1 question to complete.