NURSING EXAM QUESTIONS
FUNDAMENTALS OF NURSING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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You have access to an exit
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You tell them your personal information
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Your tie & nametag are visible
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Your stethoscope is visible around your neck
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Detailed explanation-1: -Keep your cool and don’t be manipulated by the patient’s anger. Never get angry yourself or try to set limits by saying, “Calm down” or “Stop yelling.” As the fireworks explode, maintain eye contact with the patient and just listen. Try to understand the event that triggered the angry outburst.
Detailed explanation-2: -Keep a safe distance-neither too close nor too far. Stay cool, calm, and composed. Correctly acknowledge the emotion that the patient is projecting. Acknowledge legitimacy, when appropriate, without blaming anyone. Listen actively by making good eye contact and nodding. More items •12-Aug-2006
Detailed explanation-3: -Invest some time. Sometimes a patient’s anger is really a cry for help or attention. Dial up the empathy. Advertisement. Keep your cool. Mind your body language. Physically protect yourself. Legally protect yourself. Try to end the conversation on a positive note. 17-Jun-2016