NURSING EXAM QUESTIONS
HEALTH INFORMATICS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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You are a healthcare professional and called a client. Which of the following is NOT considered telephone etiquette?
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address the caller by his name
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it is ok if you chew gum while making the call
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state your name and the place you are representing
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avoid leaving long messages
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Explanation:
Detailed explanation-1: -Smile-it shows, even through the phone lines; speak in a pleasant tone of voice-the caller will appreciate it. Ask the caller for their name, even if their name is not necessary for the call. This shows you have taken an interest in them. If the caller has reached a wrong number, be courteous.
Detailed explanation-2: -#2 Don’t answer the phone when eating, chewing, or drinking. If a person has anything in his or her mouth it should be swallowed or removed before picking up the phone to either answer it or place a call. #3 If you must leave the phone, never leave the line open.
There is 1 question to complete.