NURSING EXAM QUESTIONS
NURSE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Total Quality Management is aimed at any of the following except:
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Long-term success through customer satisfaction
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Worker’s awareness of quality process
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Centered on quantity rather than quality
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Beneficial to the customer, workers and organization
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Explanation:
Detailed explanation-1: -Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on improving quality and, thus, delivering customer satisfaction.
Detailed explanation-2: -TQM definition Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers coming back again.
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