TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The CPU has overheated
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The CPU fan is failing
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The CPU is mis-aligned
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The CPU has failed
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Detailed explanation-1: -Operating System Failure Generally, if a computer turns on, LEDs light up, the hard drive makes a few noises and some text appears on the initial screen, then the probable reason for boot failure is the operating system.
Detailed explanation-2: -What should a technician do before beginning any troubleshooting steps on a customer computer? Perform a data backup.
Detailed explanation-3: -In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem? Establish a plan of action to resolve the problem and implement the solution.
Detailed explanation-4: -The CompTIA troubleshooting methodology: Identify the problem. Establish a theory of probable cause. Test the theory to determine the cause. Establish a plan of action to resolve the problem and implement the solution.