FUNDAMENTALS OF COMPUTER

TROUBLESHOOTING COMPUTER ISSUES

COMPUTER TROUBLESHOOTING

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

A customer has brought his computer to a technician because his computer locks up. The technician notices that the CPU fan is working fine, what are the most probable causes?

A	The CPU has overheated
B	The CPU fan is failing
C	The CPU is mis-aligned
D	The CPU has failed

Explanation:

Detailed explanation-1: -Operating System Failure Generally, if a computer turns on, LEDs light up, the hard drive makes a few noises and some text appears on the initial screen, then the probable reason for boot failure is the operating system.

Detailed explanation-2: -A user has opened a ticket that indicates that the computer clock keeps losing the correct time. What is the most likely cause of the problem? The CMOS battery is loose or failing.

Detailed explanation-3: -Explanation: Information about errors caused by the system, user, or software can be found in Event Viewer. Event Viewer is an application that records detailed information about problems including:What problem occurred and the date and time of the occurrence. The severity and source of the problem.

Detailed explanation-4: -What should a technician do before beginning any troubleshooting steps on a customer computer? Perform a data backup.

There is 1 question to complete.