TROUBLESHOOTING COMPUTER ISSUES
COMPUTER TROUBLESHOOTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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When trying to Identify a possible cause ( step 3) the technician should
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check for obvious or common problems
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asking the user to describe the problem
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test your theory
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create a plan of action
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Explanation:
Detailed explanation-1: -Step three: test the theory of probable cause. The third step is to test the theory of probable cause. If the theory is confirmed, the technician should move on to the next step.
Detailed explanation-2: -Step 3. Determine the most probable cause. Sometimes a problem can have many possible causes. A trial-and-error method is used to eliminate various options.
Detailed explanation-3: -Step 3. Establish a theory of probable cause. Eliminate the simple and obvious possible causes. Consider factors that can indirectly cause problems.
Detailed explanation-4: -Identify the Problem. What is Step 2 of the Six-Step Troubleshooting Process? Establish a theory of probable cause (question the obvious).
There is 1 question to complete.