TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Plug the laptop in using an AC adapter and try to power it on.
|
|
|
Replace the battery with a spare and try to power it on.
|
|
|
Toggle the battery power switch on the front of the laptop, and then try to power it on.
|
|
|
Send the laptop in for service.
|
Detailed explanation-1: -A user calls saying that his laptop won’t power on. He charged it all night, so he knows that the battery is fine. What should you have him do first? Plug the laptop in using an AC adapter and try to power it on.
Detailed explanation-2: -On the Install Windows screen, select Next > Repair your computer. On the Choose an option screen, select Troubleshoot. On the Advanced options screen, select Startup Repair. After Startup Repair, select Shutdown, then turn on your PC to see if Windows can boot properly.
Detailed explanation-3: -If your laptop won’t power on, even when it’s plugged in could have a faulty power supply, battery, motherboard, video card or RAM. When troubleshooting a laptop that won’t start, begin with the basics. Ensure the plug to the power cord is plugged into an outlet and to the computer.