TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A help desk technician is talking to a user to clarify a technical problem that the user is having. What is an examples of open-ended question that the technician might use to help determine the issue?
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Has anyone else used the computer recently?
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Can you boot the operating system?
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Can you boot up in safe mode?
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What updates have you performed lately?
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Explanation:
Detailed explanation-1: -What are two examples of open-ended questions that the technician might use to help determine the issue? (Choose two.) What updates have you performed lately? Can you boot the operating system? Has anyone else used the computer recently?
There is 1 question to complete.