TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The computer has incompatible memory modules or memory modules aren’t installed correctly.
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The computer has been infected with a boot sector virus that won’t allow it to fully boot.
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The monitor has failed and should be replaced.
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The primary hard disk has failed or there is no operating system.
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Detailed explanation-1: -A user reports that their computer’s screen is blank after they power it on. The user hears the power supply fan running and there seems to be no power issues with the computer. What do you tell the user? The computer has incompatible memory modules or memory modules aren’t installed correctly.
Detailed explanation-2: -We’ll look at some things that can cause a black or blank screen: Connection problems with your monitor or screen. Display adapter driver update issues. Issues with recent system updates or installations.
Detailed explanation-3: -The primary reason you get no display on your PC could be damaged or loosely connected cables. Other reasons may include incorrect display configuration, faulty or problematic GPU or RAM, incorrect BIOS configuration, faulty peripheral devices, or damaged PSU (Power Supply Unit).
Detailed explanation-4: -Make sure the power cord for the monitor is plugged in and the video cable is connected to the correct port on the back of the computer. Verify the computer is actually powered up and running by checking the power lights on the case or listening for the fans and hard drive spinning.