TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Anna a technician, is helping a customer troubleshoot an issue where a serve will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology.
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establish a plan of action to solve the problem
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test the theory to determine the cause
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establish a theory of probable cause
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identify the problem
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Explanation:
Detailed explanation-1: -In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem? Establish a plan of action to resolve the problem and implement the solution.
Detailed explanation-2: -What should a technician do before beginning any troubleshooting steps on a customer computer? Perform a data backup.
There is 1 question to complete.