TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Technical and expertise skills
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Security skills
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Training skills
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Communication skills
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Detailed explanation-1: -Empathy is hands down more important than technical help desk skills. Empathetic help desk technicians can better connect with their end users and make them feel understood.
Detailed explanation-2: -Problem-solving skills Working at a help desk entails assisting customers with any issues they may have with a product or service. Customers contact help desks because they lack the problem-solving skills and the product knowledge to resolve a problem on their own.
Detailed explanation-3: -Hard skill As an IT help desk professional, you’ll need ample computer systems and installation knowledge, both software and hardware. This includes (but is not limited to) operating systems, network switches and routers, IP routers, and much more.