TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Situation
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Duration
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Location
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None of the above
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Detailed explanation-1: -Root cause analysis (RCA) is a problem-solving method inclined towards the discerning of a hidden root cause of an issue-not just the symptoms. Essentially, a root cause analysis uses these questions to uncover the optimal solution to any challenges: What’s the REAL problem here? Why did it happen?
Detailed explanation-2: -What is root cause analysis? Root cause analysis is simply about getting to the ‘root cause’ of the problem, complaint, or dispute to help identify potential sources of complaints so that as a business, you can tackle the root causes of problems and correct or prevent those problems recurring.
Detailed explanation-3: -If we’re sick and throwing up at work, we’ll go to a doctor and ask them to find the root cause of our sickness. If our car stops working, we’ll ask a mechanic to find the root cause of the problem. If our business is underperforming (or overperforming) in a certain area, we’ll try to find out why.